Sahulatkaar (“we”, “our” or “us”) provides home and commercial service booking in Karachi, Pakistan. This policy explains the information we collect, why we use it and the choices available to you.
1. Information we collect
- Account information such as your name, mobile number and email address.
- Service location details, including an address and coordinates when you choose to provide them.
- Booking details such as selected service, schedule, notes, status and price.
- Payment status and references. Full payment-card details are handled by the relevant payment provider and are not stored by Sahulatkaar unless explicitly stated.
- App and device information used for reliability, security, analytics and notifications.
- Messages, support requests, reviews and images you submit.
2. How we use information
- To create and manage your account.
- To arrange, fulfil and support service bookings.
- To send booking, account, safety and service communications.
- To process or reconcile payments through supported providers.
- To prevent misuse, investigate problems and protect our users and systems.
- To understand and improve our products and operations.
3. When information is shared
We may share the minimum necessary information with assigned service professionals, infrastructure and communications providers, payment providers, and authorities when required by law or needed to protect rights and safety. We do not sell personal information.
4. Location information
Location information is used to confirm service availability and help a professional reach the service address. You can choose a location manually where the app provides that option.
5. Retention and security
We retain information for as long as reasonably needed for service delivery, legal, accounting, security and dispute-resolution purposes. We use administrative and technical safeguards, but no internet service can promise absolute security.
6. Your choices
You may update certain profile details in the app, manage notification permissions in your device settings, and request account assistance or deletion where supported and legally permitted.
7. Children
Sahulatkaar is not intended for children who cannot legally enter into service transactions. If you believe a child has provided information improperly, contact us.
8. Changes
We may update this policy as the service evolves. The updated date at the top identifies the latest version.
9. Contact
For privacy questions, email support@sahulatkaar.com. Service area: Karachi, Pakistan.