These terms apply when you access Sahulatkaar websites, applications and related services. By using Sahulatkaar, you agree to these terms.
1. Service and availability
Sahulatkaar enables users to browse and book home and commercial services. Current operations are focused on Karachi, Pakistan. Categories, areas, schedules and prices may change.
2. Accounts
You are responsible for accurate account information, protecting access to your device and account, and activity performed through your account. Notify support promptly if you suspect unauthorised use.
3. Booking information
The app shows the current service description, pricing method, schedule and other booking information. Review this information before confirming. A final price can change when the actual scope differs from the selected scope, but changes should be communicated for your confirmation.
4. Payments and charges
Available payment methods and any advance or booking fee appear during checkout. Charges, refunds and settlement timing can depend on booking status and the payment provider. Do not complete payment outside an approved Sahulatkaar flow unless support has verified the instruction.
5. Cancellations and rescheduling
Available cancellation or rescheduling options depend on the current booking status, timing and service. The app will show applicable conditions or charges before you confirm the change.
6. Customer responsibilities
- Provide a safe, accessible and accurate service location.
- Describe the required work honestly and disclose relevant hazards.
- Keep children, pets and valuables appropriately secured.
- Follow safety and re-entry instructions for chemical or fumigation work.
- Treat professionals and support staff respectfully.
7. Prohibited use
You may not misuse the platform, impersonate others, submit unlawful content, interfere with systems, attempt unauthorised access, or use the service to harm another person.
8. Reviews and submitted content
You remain responsible for content you submit. It must be truthful, relevant and lawful. We may moderate or remove content that violates policy, privacy, safety or legal requirements.
9. Service issues
Report a service issue promptly with useful details. We will review the booking record and available evidence. Any remedy depends on the circumstances, applicable policy and law.
10. Limitation and changes
To the extent permitted by law, Sahulatkaar is not responsible for indirect or consequential loss. We may update the service and these terms; continued use after an update means the revised terms apply.
11. Contact
Questions can be sent to support@sahulatkaar.com.